Could be! just be careful! The good news is that they are communicating properly. Will see how this play out in the next few days.
From: Catena Finance
Sent: Tuesday, October 22, 2013
Subject: CATENA FINANCE: Ecurrency accounts
An error that happens to some of our investors is that they tried to process a withdrawal without correctly entering their e-currency account or, in some cases, not entering one at all beforehand. When that happens we must examine that investors history, search for the account used for the the deposit, make changes, etc. which is a heavy workload.
Due to that we would like to ask all of our investors that are planning their first withdrawal to check their profile on Catena Finance beforehand and make necessary changes, if they are needed.
A common type of mistake made is entering wrong information. For example, some enter an e-mail account as a SolidTrustPay account or, in case of PerfectMoney, enter their member ID which is actually used for logging onto PerfectMoney.
That is why we would like you to note the following to avoid mistakes:
For EgoPay – Your account is the e-mail address that you used when registering on EgoPay
For SolidTrustPay – Your account is your username that you use to log onto SolidTrustPay
For PerfectMoney – Your account is the USD account which you can see when you log onto PerfectMoney and it starts with a U.
We would also like to ask our new investors to read the previous newsletters, that can be found in the News section of our site, as they are full of useful advice especially about security.
If you still have questions please do contact us, we would be happy to hear from you.
Thank you for your trust.